Make sure your wick is trimmed to 1/8 inch to 1/4” before lighting. If the wick is too long, the wax will not pull up the wick and the wick will extinguish. Before relighting candle, be sure to gently snap off the ash or top of the burned section along the top edge and then light as usual.
If when burning the candle for long period of time you notice your flame
getting too low, it may be necessary to extinguish the flame and when cool, tap off any excess ash or burnt wood along the top of the wick. Allow the candle to get a full melt pool (all the way to the edges of the container) each time you burn
the candle (typically 2-3 hours) this is especially important during the first time you burn it. This prevents the candle from tunneling and ensures the candle burns evenly.
Do not burn any candle for longer than 4 hours at a time. Follow all candle safety guidelines